Built by Entrepreneurs,For Entrepreneurs
We understand the challenges of scaling customer service because we've been there. That's why we created a solution that actually works for growing businesses.
Our Mission
To help e-commerce businesses scale without the growing pains of customer service chaos. We believe every business deserves access to world-class support that doesn't break the bank or compromise on quality.
Founded in 2023, Competence Collective was born from the frustration of watching talented entrepreneurs struggle with chargebacks, poor customer service, and the impossible choice between quality and affordability.
What Sets Us Apart
We're not just another VA company. Here's what makes us different.
All our virtual assistants are based in the United States, ensuring cultural alignment and native English communication.
We're not just about providing support; we're focused on measurable outcomes that impact your bottom line.
Our team leverages cutting-edge AI tools to provide faster, more accurate, and more efficient customer service.
We don't just work for you; we work with you as an extension of your team, invested in your success.
Meet Our Leadership
The team behind your success
Howdy! I'm your top guy. Since 2021 I've been obsessed with all things ecommerce. I've done everything from building Shopify sites, writing ad copy, programming email flows, hacking social media sales, and even packed orders with my own two hands. So it's fair to say I bring a deep understanding of how the system works to every client interaction. My number one goal is ensuring your business receives the highest level of professional support. I'm committed to clear, effective communication that enhances your customer experience and complements your ongoing growth.
Powered by Smart Reply
We've partnered with Smart Reply, an AI-driven platform that automates responses to comments and direct messages across your social media channels. This ensures timely, consistent engagement while our US-based team handles more complex interactions and maintains your brand voice.
Every comment and DM is processed efficiently through Smart Reply's automation, allowing our team to focus on personalized customer service. We handle comment management, automate responses to common inquiries, and ensure your social media presence maintains the same professional standard as your other customer service channels.
Professional social media management and customer engagement
Ready to Work Together?
Let's discuss how our US-based virtual assistants can help you scale your customer service and eliminate chargebacks.