About Competence Collective
Meet the team dedicated to protecting your revenue and scaling your e-commerce support operations.
Our Mission
We exist to solve one of e-commerce's most painful problems: chargebacks. By combining native English communication with AI-enhanced efficiency, we protect your revenue while scaling your support operations.
Unlike offshore agents who struggle with language barriers and cultural nuances, our 100% US-based team delivers the clarity and precision needed to win disputes and keep customers happy.
Meet Brant Goodman
Howdy! I'm your top guy. Since 2021 I've been obsessed with all things ecommerce. I've done everything from building Shopify sites, writing ad copy, programming email flows, hacking social media sales, and even packed orders with my own two hands. So it's fair to say I bring a deep understanding of how the system works to every client interaction.
My number one goal is ensuring your business receives the highest level of professional support. I'm committed to clear, effective communication that enhances your customer experience and complements your ongoing growth.
Powered by Smart Reply
We've partnered with Smart Reply, an AI-driven platform that automates responses to comments and direct messages across your social media channels. This ensures timely, consistent engagement while our US-based team handles more complex interactions and maintains your brand voice.
Every comment and DM is processed efficiently through Smart Reply's automation, allowing our team to focus on personalized customer service. We handle comment management, automate responses to common inquiries, and ensure your social media presence maintains the same professional standard as your other customer service channels.
Our Values
The principles that guide everything we do
Transparency
Clear pricing, honest communication, no hidden fees or surprises.
Results-Driven
We measure success by your chargeback reduction and customer satisfaction.
Customer-First
Your success is our success. We treat your customers like our own.
Continuous Improvement
Always learning, always optimizing for better results.
Ready to Work with Us?
Join the e-commerce brands who trust Competence Collective with their customer service.