How It Works
From consultation to chargeback prevention in 4 simple steps.
Quick Consultation (20 minutes)
We start with a focused consultation call to understand your brand, customer service needs, and communication style. Our goal is to develop a strategic approach tailored specifically to your business objectives.
What We Discuss:
- Your brand voice and tone
- Current customer service challenges
- Email volume and complexity
- Integration requirements
What You Get:
- Custom strategy development
- VA matching criteria
- Timeline and expectations
- Onboarding roadmap
VA Assignment (Within 4 hours)
We match you with a handpicked American VA trained specifically in your industry. Every VA goes through our rigorous vetting process and specialized e-commerce training.
VA Qualifications:
- Native English speakers only
- E-commerce experience required
- Shopify platform certified
- Customer service training
Introduction Process:
- VA profile and background
- Initial meet & greet call
- Access setup and training
- Communication preferences
Chargeback Prevention Training
Your VA receives specialized training in chargeback prevention through clear communication. We create custom templates and establish quality assurance processes.
Training Includes:
- Brand voice alignment
- Custom template creation
- Dispute prevention strategies
- Escalation procedures
Quality Assurance:
- Response review process
- Performance monitoring
- Continuous improvement
- Weekly feedback sessions
Swift Resolution & Ongoing Support
Your VA handles daily operations while our expert team provides backup support. If chargebacks do arise, our specialized team handles them swiftly and effectively.
Daily Operations:
- Email management & responses
- Customer inquiry resolution
- Order status updates
- Social media management
Expert Support:
- Chargeback dispute handling
- Escalation management
- Performance optimization
- Regular strategy reviews
What to Expect in Week 1
Day-by-day breakdown of your onboarding experience
On the Call
During our initial consultation, we'll dive deep into understanding your brand, customer service challenges, and specific needs.
Day 1: VA Introduction & Setup
Meet your assigned VA, complete access setup, and begin initial training.
Days 2-4: Training & Template Creation
Intensive brand training, custom template development, and practice sessions.
Day 5: Go Live & First Results
VA begins handling live customer inquiries with close monitoring and immediate feedback.
Days 6-7: Week Overview & Performance Review
Comprehensive review of weekly performance metrics, customer satisfaction feedback, and strategic adjustments.
Onboarding Checklist
Everything you need to prepare for a smooth onboarding experience